Privacy Policy
Last updated: 29 January 2026
1. Introduction
This privacy policy describes how Semois Kayaks (hereinafter “we”, “our” or “the company”) collects, uses and protects your personal data when you use our website and booking services.
We attach great importance to protecting your privacy and undertake to process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
2. Data controller
Semois Kayaks
Robert Zorrilla, Rue du Pont 28, 6830 Bouillon
VAT: BE454 5457 5242
Phone: +32 499 24 91 47
Email: info@semois-kayaks.be
3. Personal data collected
In the course of our activities, we collect the following data:
When making a booking:
- Surname and first name
- Email address
- Phone number
- Any remarks relating to your booking
When browsing our site:
- IP address
- Browser and device type
- Pages visited and length of visit
- Cookies (see section 8)
4. Purposes of processing
Your personal data is collected and processed for the following purposes:
- Booking management: processing your request, confirmation and follow-up of your kayak trip
- Communication: contacting you about your booking (changes, weather conditions, practical information)
- Customer service: answering your questions and requests
- Improving our services: anonymised statistical analysis of site traffic
- Legal obligations: compliance with our accounting and tax obligations
5. Legal basis for processing
We process your data on the following legal bases:
- Performance of a contract: processing is necessary to manage your booking
- Legitimate interest: to improve our services and ensure the security of the site
- Legal obligation: to comply with our accounting and tax obligations
6. Retention period
We retain your personal data for the following periods:
- Booking data: 3 years after your last booking
- Accounting data: 7 years (Belgian legal requirement)
- Analytics cookies: 13 months maximum
Beyond these periods, your data is deleted or anonymised.
7. Data sharing
Your personal data may be shared with:
- Technical service providers: website host, booking system (Booknetic), payment provider (if applicable)
- Competent authorities: only where required by law
We never sell your personal data to third parties. Our service providers are contractually bound to respect the confidentiality of your data.
8. Cookies
Our site uses cookies to:
- Essential cookies: ensure the proper functioning of the site and the booking system
- Analytics cookies: understand how visitors use our site (anonymous statistics)
You can manage your cookie preferences via your browser settings. Disabling certain cookies may affect how the site works.
9. Your rights
In accordance with the GDPR, you have the following rights:
- Right of access: obtain a copy of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request the deletion of your data
- Right to restriction: restrict the processing of your data
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data
To exercise these rights, contact us at: info@semois-kayaks.be
We will respond to your request within 30 days.
10. Security
We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss or destruction:
- Secure connection (HTTPS)
- Restricted access to personal data
- Regular security updates
11. Changes
We reserve the right to modify this privacy policy at any time. The date of the last update is shown at the top of this page. We encourage you to check this page regularly.
12. Contact and complaints
For any questions regarding this policy or your personal data:
Email: info@semois-kayaks.be Phone: +32 475 247423